Delivery and shipping costs

We deliver to Switzerland and the Principality of Liechtenstein. In special cases we deliver freight forwarding goods to individual EU countries, whereby separate shipping and payment conditions apply. In this case, please contact us by e-mail.  

Parcel deliveries

Parcel shipments are delivered unannounced between Monday to Friday 8am - 6pm. As a rule, the stock goods are delivered within 2-4 working days. Goods ordered for you will be shipped as soon as we receive them. You will receive an e-mail or text message in advance. Please contact the parcel service provider if you want a different date for delivery or change the delivery address. For orders under 200 francs we charge a shipping and packaging fee of 15 francs. 

Please note that we do not deliver to pickpost locations. 

You are also welcome to collect your orders (small furniture and accessories) free of charge from our shop in Zurich Schiffbaustrasse 7. Large items can be collected from our warehouse in Zurich by appointment. If in stock, the goods are usually ready on the next working day after receipt of payment. However, you will be informed as soon as the goods are ready for collection. Please note our opening hours. In case of collection by the customer, the goods must be collected within three weeks after receipt of this notification. 

Forwarding consignments

In the case of forwarding shipments, you will be contacted before the delivery for an appointment. For forwarding goods we offer the following delivery options.  Different conditions apply to projects.

Standard: 

Free delivery to curb from an order value of 100 CHF. Delivery takes place during the day between 8 am and 6 pm. In this case, you are responsible for transporting the goods from the place of unloading to the place of use. Please check the packages (the number and any possible transport damage) immediately upon receipt of the delivery and have the driver confirm this in writing.

Comfort: 

Delivery with 2 persons to the point of use exclusive disposal of packaging material: CHF 119. Shipping notification in advance on a pre-arranged day. 

Comfort Plus:

Delivery to the point of use with 2 persons including disposal of the packaging material: CHF 149. Shipping notification in advance on a pre-arranged day.

Premium:

Delivery with 2 persons to the point of use including disposal of the packaging material, including assembly/construction: 239 CHF (this does not apply to string shelves. For these, the price is calculated individually). Shipping notification in advance on a pre-arranged day.

Prerequisites for floor deliveries with elevator according to max. permitted weight of the elevator. Prerequisites for floor deliveries without elevator are sufficient staircase quality (rollable ground and sufficient load capacity) and clearance gauge. If delivery to the place of use is not possible, we reserve the right to cancel the delivery. The costs of delivery will still be charged in this case. To avoid this, please inform us about the circumstances before delivery.  

For deliveries to border/mountain regions, car-free zones (i-e- Zermatt and Saas Fee) or hard-to-reach buildings, the actual costs will be charged additionally.

We can also take your old piece of furniture with us and dispose of it. This is only possible in conjunction with simultaneous delivery and in combination with the delivery option comfort, comfort plus or premium and to the same extent, i.e. return 1:1. The costs for this are CHF 80. Please note that the goods must be disassembled and ready for pickup. If additional disassembly is required, the cost will be invoiced according to the direct charge.

Delivery time

You will normally receive your order in one delivery until all items are available. However, delivery can also be in partial shipments if the items are packed separately and need to be shipped separately. In this case we will bear the additional costs. In all other cases, a partial delivery will be charged to you.

You are obliged to accept the shipment. If a shipment turns out to be undeliverable and the carrier returns the goods to us, we reserve the right to demand reimbursement of the shipping costs incurred for the first shipment and any storage costs incurred.

The delivery times for available items in stock are approx. 2-4 working days after receipt of payment. The goods in stock are marked with these delivery times. Articles, which must be ordered, are usually delivered within 2-10 weeks. The indicated delivery times are for orientation only and are non-binding. Please note that before and over the holidays (especially Christmas and New Year holidays or summer holidays) there may be extended delivery times. In no case do delivery delays justify claims for damages or a right to withdraw from the contract.